Return Policy
KEYSTYLES BEAUTY BAR RETURN POLICY
----
1. REFUNDS
Refunds are available to customers within 7 days of product delivery, only if the product is not used. In order to receive a refund, the following conditions must be met:
- Product(s) must be returned along with original packaging
- Product(s) must be unused.
- Receipt and proof of purchase are required.
If the listed conditions are not met, KeyStyles Beauty Bar reserves the right to refuse a refund.
WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. Once your extensions have been delivered back to our warehouse, this can take up to 3-5 business days to finalize.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
WIGS
Due to the nature of this business, there will be no refunds on Ready to Ship Wigs, Made to Order Wigs or Wig Construction Services.
RETURN/ EXCHANGE
Returns are not accepted. If you are unsatisfied with your wig after receiving it, we will try our best to accommodate it to your liking, but no refunds or exchanges will be rendered
2. RETURNS
To initiate a return, please contact customer service by e-mail at keystylesbeautybar@gmail.com. Customers are responsible to pay for their own return shipping unless it's a damaged item.
Returns should be sent to:
KeyStyles Beauty Bar
ATTN: Returns
| 4827 OLD NATIONAL HWY # 1082 |
Atlanta, GA 30337-6234
United States
3. INQUIRIES
Any questions feel free to reach out to our customer service department. You may follow up on returns and/or refunds in process by contacting them at keystylesbeautybar@gmail.com
Shipping
Note that the customer's address must match the customer's billing address for the card used for purchase before we can process the shipment. Once verified, orders will be shipped out. No exceptions.
Processing time takes 1-3 days, depending on the product.
Delivery times are based on the distance from our Atlanta warehouse.
Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.
Sorry, we do not take responsibility if USPS delays the delivery of your package as it is 100% out of our company’s control.